Article 1: General provisions
The e-commerce website of Bel’Etoile, a GCV with registered office at Eikenstraat 2 2250 Olen, VAT BE0760.580.562, offers its customers the opportunity to purchase the products from its webshop online.
These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order through the Bel’Etoile webshop, the Customer must explicitly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing, and expressly by Bel’Etoile.
Article 2: Price
All stated prices are expressed in EURO, always including VAT and all other duties or taxes that are obligatory to be borne by the Customer.
If delivery, reservation, or administrative costs are charged, this will be stated separately.
The indication of price only refers to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalog and e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Bel’Etoile. Bel’Etoile is only bound by an obligation of means as to the accuracy and completeness of the information provided. Bel’Etoile is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service in advance.
The offer is valid while supplies last and can be adjusted or withdrawn by Bel’Etoile at any time. Bel’Etoile cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
The Customer has the choice between the following payment methods (supplement / delete where necessary, and also indicate any costs associated with its use):
via credit card
via bank card
Bel’Etoile is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.
Article 5: Delivery and execution of the agreement
Items ordered through this webshop are delivered in Belgium and the Netherlands.
Unless otherwise agreed or expressly stated otherwise, the goods are delivered to the Customer’s residence within 30 days of receipt of the order.
Any visible damage and/or qualitative shortcoming of an article or other shortcoming in delivery must be reported by the Customer to Bel’Etoile without delay.
The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by the Bel’Etoile.
Article 6: Retention of title
The delivered items remain the exclusive property of Bel’Etoile until full payment by the Customer.
The Customer undertakes, if necessary, to inform third parties of the retention of title of Bel’Etoile, for example to anyone who would seize the articles not yet fully paid for.
Article 7: Right of withdrawal
The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from Bel’Etoile.
If the right of withdrawal applies:
The Customer has the right to withdraw from the agreement within 14 calendar days without giving reasons.
The withdrawal period expires 14 calendar days after the day
“For sales contracts (including contracts that concern both goods and services):” on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good. ”
To exercise the right of withdrawal, the Customer must contact Bel’Etoile by means of an unambiguous statement (e.g. in writing
by post, fax, or e-mail) of his decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this but is not obliged to do so.
If you offer the consumer the option to electronically fill in and send information about the withdrawal from the contract via your website, please insert the following text:
To meet the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to Bel’Etoile immediately, but in any case no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the contract to Bel’Etoile. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods will be borne by the Customer.
If the returned product is in any way diminished in value, Bel’Etoile reserves the right to hold the Customer liable and claim compensation for any diminished value of the goods resulting from the use of the goods by the Customer going beyond what is necessary to determine the nature, characteristics, and functioning of the goods.
Only items that are in the original packaging, together with all accessories, instructions for use, and invoice or proof of purchase can be taken back.
If the Customer cancels the agreement, Bel’Etoile will refund all payments received from the Customer up to that time, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after Bel’Etoile has been informed of the Customer’s decision. to withdraw from the contract. In the case of sales agreements, Bel’Etoile may withhold the refund until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs resulting from the Customer’s choice of a delivery method other than the cheapest standard delivery offered by Bel’Etoile will not be refunded.
Bel’Etoile will reimburse the Customer with the same payment method that the Customer used for the original transaction unless the Customer has explicitly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.
If the right of withdrawal does not apply, state why based on the following categories:
The Customer cannot exercise the right of withdrawal form:
the delivery of goods manufactured according to the Customer’s specifications, or which are clearly intended for a specific person;
Article 8: Warranty
Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.
In order to invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer’s home, the Customer must contact Bel’Etoile customer service and return the item to Bel’Etoile at his expense.
If a defect is found, the Customer must inform Bel’Etoile as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after it has been established. Afterward, any right to repair or replacement lapses.
The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 6 months following the date of purchase, or if applicable, delivery, are deemed not to be hidden defects unless the Customer proves otherwise.
Article 9: Customer service
Bel’Etoile’s customer service can be reached by email at firstname.lastname@example.org or by post at the following address Eikenstraat 2, 2250 Olen. Any complaints can be directed to this.
Article 10: Penalties for non-payment
Without prejudice to the exercise of other rights that Bel’Etoile has, the Customer is in case of non- or late payment from the date of the default
performance by operation of law and without notice, an interest of 10% per year is payable on the unpaid amount. In addition, the Customer is legally obliged to pay a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.
Notwithstanding the foregoing, Bel’Etoile reserves the right to take back items that have not been paid (in full).
Article 11: Privacy
The controller, Bel’Etoile respects the Belgian law of December 8, 1992, regarding the protection of privacy in the processing of personal data.
You have a legal right to inspect and, if necessary, correct your personal data. Subject to proof of identity (copy of identity card), you can obtain written notification of your personal data free of charge via a written, dated, and signed request to Bel’Etoile. If necessary, you can also ask to correct the data that is incorrect, incomplete, or not relevant.
We treat your data as confidential information and will not pass it on, rent, or sell it to third parties.
The customer is responsible for keeping his login details confidential and for the use of his password.
Your password is stored encrypted, so Bel’Etoile has no access to your password.
Bel’Etoile keeps online (anonymous) visitor statistics in order to see which pages of the internet site are visited what extent.
During a visit to the site ‘cookies’ can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you visit a website. Cookies cannot be used to identify persons, a cookie can only identify a machine.
“First-party cookies” are technical cookies that are used by the visited site itself and that aim to make the site function optimally. For example, settings made by the user during previous visits to the site, or: a pre-filled form with data that the user has made during previous visits.
“Third Party Cookies” are cookies that do not come from the website itself, but from third parties, eg existing marketing or advertising plug-in. Eg. cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission – this can be done via a bar at the bottom or at the top of the website, with reference to this policy, which does not prevent further surfing on the website].
You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.
Article 13: Infringement of validity – non-renunciation
If any provision of these Terms is declared invalid, illegal, or void, this will in no way affect the validity, legality, and applicability of the other provisions.
Failure at any time by Bel’Etoile to enforce any of the rights listed in these Terms, or to exercise any right thereof, will never be considered a waiver of such provision and will never invalidate these rights. affect.
Article 14: Change of conditions
These Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of Bel’Etoile. In the event of a conflict, these Terms and Conditions will prevail.
Article 15: Evidence
The Customer accepts that electronic communications and backups can serve as evidence.
Bel’Etoile has endorsed the Regulations of the UNIZO e-commerce label. A copy of these Regulations and access to the UNIZO complaints procedure is available at http://www.unizo.be/ecommercelabel/.
Article 16: Applicable law – Disputes
Belgian law is applicable, with the exception of the provisions of private international law regarding the applicable law.
The courts of the Consumer’s place of residence have jurisdiction in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).
If you are a carrier of the UNIZO e-commerce label, add this paragraph: Bel’Etoile has subscribed to the Regulations of the UNIZO e-commerce label. These regulations are available at http://www.unizo.be/ecommercelabel/ where you can also go for complaints To settle disputes out of court via the UNIZO complaints procedure.